Welcome to PillowSoft LLC (hereinafter referred to as “we” or “us”). We attach great importance to the security of your personal information and privacy, and we are committed to protecting the personal information you provide while using this website in accordance with the law. This Privacy Policy outlines how we collect, use, store, protect, and disclose your personal information. By using this website, you agree to the terms of this Privacy Policy.
I. Information We Collect
To provide you with products and services, we may collect the following information:
Name
Shipping and billing addresses
Phone number
Email address
Payment information (processed by third-party payment platforms)
IP address, browser type, and device information
Cookies and website usage records
Order information and after-sales service records
You may choose not to provide certain information; however, doing so may affect your ability to use specific website features or complete orders.
II. How We Use Information
We collect your information primarily for the following purposes:
Processing and managing your orders;
Providing delivery and after-sales services;
Responding to your inquiries and customer service requests;
Improving website functionality, user experience, and products/services;
Preventing fraud and ensuring website security;
Complying with applicable laws, regulations, and regulatory requirements;
Sending product updates, promotional offers, and related notifications with your consent.
III. Use of Cookies
This website uses cookies and similar technologies to help us identify your device, save shopping cart contents, analyze website traffic, and optimize your browsing experience.
You can refuse or delete cookies through your browser settings; however, some website features may not function properly as a result.
IV. Information Sharing and Disclosure
PillowSoft LLC does not sell, rent, or trade your personal information.
We may share necessary information with third parties in the following circumstances:
Delivery service providers, to complete order fulfillment;
Payment service providers, to process payments;
Website operation and technical support service providers;
When required by law or government agencies, or to protect legitimate rights and interests.
All partners may use your information only to the extent necessary to provide the relevant services.
V. Payment Information Security
To ensure payment security, all online payments are processed through third-party payment platforms that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
PillowSoft LLC does not store sensitive payment information—such as full bank card numbers or credit card security codes (CVV)—on its servers. Payment data will be transmitted in an encrypted environment and processed by professional payment service providers.
VI. Data Retention
We will retain your personal information for the period necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
Generally, order-related information will be retained in accordance with applicable U.S. laws and requirements for the retention of tax and financial records; once the retention period expires, we will take reasonable measures to delete or anonymize your personal information.
VII. Information Security
We implement reasonable technical and administrative measures to protect your personal information, including but not limited to:
SSL encryption for data transmission;
Secure servers and access control;
Regular system maintenance and security checks;
Measures to prevent unauthorized access, modification, disclosure, or loss.
Although we employ reasonable security measures, absolute security (100%) cannot be guaranteed for internet transmissions.
VIII. Your Privacy Rights
Depending on applicable laws, you may have the following rights:
To access the personal information we hold;
To correct inaccurate information;
To request the deletion of your personal information;
To restrict or object to certain data processing activities;
To request a copy of your personal information;
To withdraw previously granted consent (without affecting the lawfulness of processing prior to withdrawal).
To exercise the above rights, please contact us via our customer service email.
IX. California Consumer Privacy Rights (CCPA)
If you are a resident of California, USA, you may have the following rights under the California Consumer Privacy Act (CCPA) and related laws:
To know the categories of personal information we collect and the purposes for which it is used;
To request access to your personal information;
To request the deletion of eligible personal information;
To request that we do not sell your personal information (PillowSoft LLC does not sell consumers’ personal information);
To be free from discriminatory treatment when exercising your privacy rights as permitted by law.
To submit a request, please contact us via our customer service email; we will process your request within the timeframe prescribed by law.
Thank you for trusting PillowSoft LLC; we remain committed to protecting the security of your personal information and your privacy rights.