Thank you for choosing PillowSoft LLC. To ensure you fully understand our delivery process, please carefully read the following shipping terms. By placing an order, you agree to these terms.
I. Delivery Scope
All PillowSoft LLC orders are limited to delivery within the United States.
The checkout page is configured to accept U.S. shipping addresses only;
International shipping is not supported;
Orders with non-U.S. addresses cannot be submitted or will be automatically cancelled.
II. Order Processing Time
All orders enter the processing stage after successful payment:
Order processing time: 1–3 business days
Processing includes: order review, inventory confirmation, packaging, and preparation for dispatch
We may contact you via email during the processing period to confirm order details.
III. U.S. Shipping Time
Once shipped, estimated delivery times within the U.S. vary by location:
Standard shipping time: 3–7 business days
Remote areas may require an additional 1–2 business days
These are estimated times for reference only; actual delivery may be slightly delayed due to weather, holidays, peak shipping periods, or other uncontrollable factors.
IV. Logistics Partners
To ensure reliable delivery and broad coverage, we partner with several major U.S. logistics providers, including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL eCommerce (U.S. domestic network)
The specific carrier is automatically selected based on the destination, warehouse logistics, and delivery efficiency.
V. Shipping Costs
Shipping costs are automatically calculated and displayed at checkout based on order weight, dimensions, and the delivery address.
All costs are clearly shown at the time of purchase; no hidden fees will be charged after the order is confirmed.
VI. Shipping Notification
Once your order has shipped, you will receive an email containing tracking information, including:
Carrier name
Tracking number
Tracking link
You can track the delivery progress in real-time using the tracking number. VII. Delivery Delays
Delivery times may be delayed in the following situations:
Holidays or peak logistics periods
Severe weather (blizzards, hurricanes, etc.)
Incorrect or incomplete address information
Last-minute route adjustments by the carrier
Force majeure events
We will do our best to assist customers in tracking shipment progress, but we cannot fully control the delivery timelines of third-party logistics providers.
VIII. Address Requirements
Please ensure the shipping address you provide is accurate and complete, including:
Recipient’s name
Detailed street address
City, state, and postal code
Valid contact phone number
The customer is responsible for any delivery failures or delays resulting from incorrect or incomplete address information.
IX. Lost or Abnormal Orders
In the event of a logistics issue (such as a lack of tracking updates for an extended period or suspected loss), please contact our customer service team promptly.
We will assist in contacting the logistics company to investigate the matter and provide a solution based on the specific circumstances.
X. Contact Us
If you have any questions regarding shipping terms or delivery-related issues, please contact:
PillowSoft LLC Customer Service Team
We will provide support and assistance as soon as possible.
Thank you for your understanding and support!